Hotels to be rated on availability of up-to-date technology

PORTLAND, Ore., – AAA has updated its hotel Approval Requirements & Diamond Rating Guidelines, the criteria inspectors use to evaluate more than 27,000 AAA Inspected & Approved hotels throughout the U.S., Canada, Mexico and the Caribbean. The new guidelines, developed with input from AAA inspectors, members and industry professionals, reflect the importance of technologies that allow guests and lodging operators to interact.

Ratings previously given for the traditional business center have been replaced by a score for connective technology. This includes not only the availability of free Wi-Fi and USB ports, but also robust mobile apps, interactive kiosks, mobile key technology, and the availability of digital messaging services at high-end properties.

Updated Diamond Ratings

Robotic butler at the Westin Buffalo

“AAA members want convenient, leading-edge technology at hotels. They expect properties to have up-to-date devices and free internet access, but also for the hotel to connect with them via technology,” says Marie Dodds, public affairs director for AAA Oregon/Idaho. “Guests today want to access information from their smartphones and tablets.”

This translates to guests being able to book, check in and choose a room from a hotel’s app at a time and place that is convenient for them. While on-site, hotel guests can use these technologies to request more pillows and order breakfast, and increasingly, use their phone as a room key to bypass hotel staff upon check-in if they choose. Some properties are beginning to incorporate robotic bell staff and voice-controlled guest rooms, a peek at the technological possibilities of the near future.

Updated Diamond Ratings

Interactive Kiosk at SpringHill Suites

AAA’s inspectors now also review a hotel’s technological capabilities, particularly guest request systems, as part of the anonymous overnight service evaluation conducted at Five Diamond properties. Inspectors use the hotel’s digital systems during their stay, and evaluate responsiveness, communication, presentation and follow-up.

Additional changes to the Diamond Rating guidelines reflect the proliferation of open-concept lobby designs with increased focus on gathering spaces and social seating arrangements; the popularity of shower-only bathrooms; the use of modern materials, especially for flooring; and the trickling down of high-end details—such as plush bedding, large, flat-screen televisions and sleek bathroom lighting—from upscale properties to the midscale and budget categories.

“The updated guidelines reinforce AAA’s longstanding pledge to provide our members with reliable travel information through on-site inspections and accurate ratings for all AAA Inspected & Approved hotels.

AAA began field inspections of lodgings and restaurants in 1937, which evolved into the Diamond Ratings for hotels in 1976. The assignment of a rating of One to Five Diamonds marks the completion of a successful on-site evaluation by a professional AAA inspector. To learn more about AAA Diamond Ratings, visit Click here for a video on the AAA Diamond Ratings.


About AAA Inspections

For more than 80 years, AAA has used professional inspectors to conduct in-person property evaluations. AAA offers the only rating system using comprehensive, on-site professional hotel and restaurant evaluations guided by member priorities. With a far greater inventory than any other rating entity, AAA’s rating system covers the United States, Canada, Mexico and the Caribbean.

Travelers can find Diamond Rated establishments and inspector insight in AAA’s trip planning products: the AAA Mobile app, the online AAA Travel Guides and Travel Planner and the AAA TourBook guides available to members at AAA offices.


AAA news releases, high resolution images, broadcast-quality video, fact sheets and podcasts are available on the AAA NewsRoom at