Service Tracker Goes Live at AAA Oregon/Idaho

Members can Track their Roadside Assistance Vehicle in Real Time

 

PORTLAND, Ore., –AAA Oregon/Idaho is one of the first clubs in the AAA association to implement Service Tracker, a state-of-the-art application that gives members the ability to follow the real-time progress of their roadside assistance call.

Here’s how Service Tracker works: When you contact AAA for roadside assistance—by phone, online, or by using the AAA app—you’ll provide a wireless contact number and agree to receive text messages. You’ll then receive a text, inviting you to opt in to use Service Tracker. Once activated, you’ll be able to follow your assigned truck’s progress using an interactive map on your smartphone or tablet. You’ll know exactly when your service vehicle will arrive, thanks to real-time traffic information.

Service Tracker is currently available in areas with GPS-enabled service vehicles, including the metro areas of Portland, Salem, Eugene/Springfield, Bend, Medford and Boise.

“We understand the changing needs of our members and the role that emerging technology plays in our daily lives. So we’re proud to roll out some new technology that will make the AAA experience even more seamless,” says Marie Dodds, Public Affairs Director for AAA Oregon/Idaho. “Service Tracker provides a state-of-the art, real-time digital view of our legendary roadside assistance. Our members will get the peace of mind they’ve always had with AAA, with the added benefit of seeing the service truck’s progress on its way to help!”

 

 

ServiceTracker_ScreenShotStatus

 AAA members receive a text message
to opt in to Service Tracker.

 

ServiceTracker_ScreenShotPortland

The AAA member can follow the progress of their service vehicle
in real time. The AAA service truck is designated as the red truck
icon on the map, and the AAA member is designated as the blue AAA logo.

 

Members can download the free AAA Mobile app for iPhone, iPad and Android. The app can be used to check gas prices, map a route, find discounts, book a hotel and access AAA roadside assistance. Learn more at AAA.com/mobile.

AAA has 54 million members across the U.S. and Canada and handles about 30 million roadside assistance calls per year, or about one call every second of the day. “We have more than 100 years of experience delivering reliable service to our members, and we continue to adopt new technologies so that we can best serve our members,” adds Dodds.